Procedures and Work Instructions

Formal procedures and work instructions for programme design, approval, monitoring, review and continuous improvement are established based on Malaysian Qualifications Agency’s guidelines. They are properly documented and disseminated because it is imperative to ensure the effective planning, operation and control of the institutional processes.

Established and documented procedures, work instructions and guidelines include the followings:


  • Control of Documents
  • Control of Quality Records
  • Management Review
  • Employee Training & Development
  • Information Management System
  • Maintenance
  • Library Management
  • Purchasing
  • Enquries Handling
  • Student Recruitment


  • Programme Development & Approval
  • Programme Planning
  • Programme Administration
  • Programme Awards
  • Examination Planning
  • Examination Administration
  • Assessment Approval
  • Teaching Survey
  • Programme Review
  • Policy on Marking
  • Policy for Setting and Formatting Examination Paper